Returns

We hope that you are happy with your purchase however if you aren’t completely satisfied please get in touch!

Please contact us within 7 days of receiving your order. The item must be returned within 14 days of receipt. The returned products must be in new, perfect condition, with any original packaging. Used or items damaged by the customer cannot be refunded or exchanged.

Sale items are non-returnable, as are earrings, due to health and hygiene.

We aim to process all refunds within 10 working days, but during busy times this may take a little longer. However we will aim to keep you fully informed and will confirm by email once the refund has been processed.

This does not affect your statutory rights.

 
 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 
 

PRIVACY POLICY

At G W Pack Jewellers, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read below to find out how we provide the best customer experience.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How can our customers withdraw their consent?

If you don’t want us to process your data anymore, please contact us at g.w.pack@hotmail.co.uk

01884 252655

58 Fore Street, Tiverton, Devon, EX16 6LD, UK

©2021 by G W Pack Jewellers.